Communicating Beyond Sight
Communicating Beyond Sight
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Scenario-based eLearning
This is a scenario-based learning experience designed to help family, friends and carers of visually impaired people to communicate more effectively. Poor communication approaches can lead to misunderstandings, increased frustration and poor experiences for people who are visually impaired and their carers. Effective communication is key to achieving both immediate goals and positive relationships in the longer term.
Audience: Family, friends and carers of people with a visual impairment, particularly those who are severely
visually impaired
Tools Used: Articulate Storyline, Canva, Krita, MindMeister, Google Docs
Client: Portfolio Project
Challenge
Many people experience vision loss, both gradual and sudden and those with visual impairments find themselves relying on family or friends to support them with daily activities or social outings. Often these family members or care-givers have no previous knowledge or experience of how to support them, working it out as they go along. Daily tasks and social interactions that were once easy can become confusing for everyone involved. This can lead to immediate frustration and misunderstandings and strained relationships in the long run.
Solution
I identified that problems with communication were caused by both a lack of knowledge as to the situations which were difficult for the visually impaired person and a lack of skills to deal with these situations. To address these challenges I developed an interactive scenario-based elearning module using Articulate Storyline. The programme incorporates real-life scenarios demonstrating a variety of different care-givers in everyday situations ranging from visiting their home to undertaking social outings. Users learn a series of steps and approaches for dealing with different scenarios and then practice their responses, receiving feedback as they go.
Typing
Results
By the end of the training, learners have had the opportunity to practice their interactions and are better equipped to communicate with their visually impaired family member or friend. Initial feedback has been extremely positive emphasising the interactive format and engaging content through the visuals and sound effects.
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